Privacy Policy
Effective Date: 2026-07-17
Introduction
This Privacy Policy describes how Hubei Bangkai Technology Co., Ltd. ("we," "our," or "us") collects, uses, and shares your personal information when you use our website at https://www.membnex.com and related services.
Important Notice: This privacy policy was generated using an automated tool and provides general information. It does not constitute legal advice. Laws vary by jurisdiction and change over time. You should consult with qualified legal counsel to ensure your privacy policy meets all applicable legal requirements.
Controller/Data Controller Information
Company: Hubei Bangkai Technology Co., Ltd.
Legal Entity: Co., Ltd.
Jurisdiction: Hubei, China
Address: Room 40, 4th Floor, Building 3, Optics Valley IoT Harbor, No. 29 Dayayuan Road, Guandong Street, East Lake High-Tech Development Zone, Wuhan, Hubei, 430223, China
Contact Email: contact@membnex.com
What Data We Collect
We may collect the following categories of personal information:
- Contact information including email addresses, phone numbers, and mailing addresses
- Authentication information (stored in hashed/encrypted form)
- Information about how you use our services
- Cookies, web beacons, and similar tracking technologies
- Payment information processed through third-party payment processors
- Information provided when contacting customer support
- Device information, IP addresses, browser types, and technical data
How We Collect Data
We collect personal information through the following methods:
- Customer support interactions
How We Use Your Data
We use your personal information for the following purposes:
- To manage your account and user profile
- To analyze usage patterns and improve our services
- To send marketing emails and newsletters (with consent)
- To comply with legal obligations and protect our rights
- For advertising and marketing purposes
Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal bases:
- Consent: Where you have given explicit consent for specific processing activities
- Contract: When necessary to perform a contract with you or take steps at your request
- Legal Obligation: When required to comply with legal obligations
- Legitimate Interest: For legitimate business interests, provided these do not override your fundamental rights
- Vital Interests: To protect vital interests where applicable
Third-Party Services
We may share your information with trusted third-party service providers to facilitate our services, ensure platform security, and analyze performance. These partners are strictly authorized to use your information only as necessary to provide these services to us:
- Infrastructure & Hosting: We utilize secure cloud hosting and deployment services provided by Vercel and database management services provided by Supabase to ensure high availability and data integrity.
- Authentication & Security: User identity verification is safely processed through Supabase Auth and integrated third-party social sign-ins (e.g., Google OAuth). Consent Management: We use Cookiebot (by Usercentrics) to manage and document user cookie consents in compliance with global privacy regulations (such as GDPR).
- Analytics & Optimization: We use industry-standard web analytics tools (such as Google Analytics or Microsoft Clarity) to monitor traffic and improve user experience. These tools collect aggregated, non-personally identifiable data.
- Payment Processing: All financial transactions and premium subscriptions are securely handled by certified third-party payment gateways (such as Stripe or PayPal). We do not directly store or collect your payment card details.
All third-party services are bound by their respective privacy policies and are required to maintain the confidentiality and security of your data.
International Data Transfers
We may transfer your personal information to countries other than your own. When we do so, we implement appropriate safeguards to protect your information, including:
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:
EU GDPR
EU residents have rights of access, rectification, erasure, restriction, portability, and objection. You may also lodge a complaint with an EU supervisory authority.
US CA CCPA CPRA
California residents have rights to know, access, delete, correct, and opt-out of sale or sharing of personal information, and to limit use of sensitive personal information. We do not discriminate for exercising these rights.
CN PIPL
China residents have rights to know, decide, limit or refuse processing, access and copy, correct, supplement, delete, and data portability where conditions are met.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
Children's Privacy
Our services are not directed to children, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal information from children without appropriate consent, we will take steps to delete such information.
Do Not Track Signals
Our website does not respond to Do Not Track (DNT) signals. However, you can manage your privacy preferences through your browser settings and the options provided in this policy.
Marketing Communications
If you have consented to receive marketing communications, you can opt out at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us using the information provided below
- Updating your preferences in your account settings (if applicable)
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The effective date at the top of this policy indicates when it was last revised. We will notify you of material changes through our website, email, or other appropriate means as required by applicable law.
Contact Information
If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact our Data Protection Officer, please reach out to us:
Email: privacy@membnex.com
Address: Room 40, 4th Floor, Building 3, Optics Valley IoT Harbor, No. 29 Dayayuan Road, Guandong Street, East Lake High-Tech Development Zone, Wuhan, Hubei, 430223, China
International Transfers - EU-GDPR
If we transfer personal data outside the EEA, we rely on adequacy decisions or on appropriate safeguards such as the EU Standard Contractual Clauses. We implement supplementary measures where required.
Children's Privacy - EU-GDPR
Our services are not directed to children. Where consent is required for minors under local law, we obtain consent from a parent or guardian.
International Transfers - CN-PIPL
Cross border transfers follow PIPL mechanisms such as CAC security assessment, certification, or model contracts as applicable.
Children's Privacy - CN-PIPL
Our services are not directed to children. Where consent is required for minors under local law, we obtain consent from a parent or guardian.